Tier 1 Onsite Field Tech – Miami, FL

Job status: Exempt / Full-Time

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.; occasional evenings and weekends

Work arrangement: 100% onsite, K-12 Charter schools throughout Miami

JOB DESCRIPTION

The Tier 1 Field Tech will be responsible for onsite technical support for a network of K-12 charter schools in the Miami area. They will be responsible for installing, configuring, troubleshooting, and maintaining various hardware and software systems, including but not limited to: network hardware, access points, projectors, doc cams, and charging carts. The Tier 1 Field Tech will work closely with the Tier 2 and 3 techs to resolve more complex issues.

PRIMARY RESPONSIBILITIES

• Provide onsite technical support to clients

• Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts

• Diagnose minor A/V issues such as HDMI, projectors, and doc cams

• Handle help desk tickets and escalate issues to higher-tier techs as needed

• Provide excellent customer service and technical support

• Ensure proper documentation and communication of all client interactions and resolutions

• Work closely with other techs to resolve complex technical issues

SKILLS AND QUALIFICATIONS

• High school diploma or equivalent

• 1–2 years of experience in a technical support role

• Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks

• Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber

• Ability to lift up to 50 pounds and stand for long periods of time

• A valid driver's license

• Excellent communication and customer service skills

• Professional appearance and demeanor

• CompTIA A+ certification preferred

ADDITIONAL REQUIREMENTS

• Availability to work onsite at clients 100% of the time

• Ability to work occasional evenings and weekends as needed

• Willingness to participate in an on-call rotation

SCHEDULE AND WORK ENVIRONMENT

This is a full-time, exempt position with a regular schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. However, the Tier 1 Field Tech may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. We strive to provide a work-life balance for all our employees and will provide a company car and cell phone for work use.